Purchase by international mail
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Very important: the cigarettes on sale at our site are for personal use only. Reselling the products may be a criminal offence.

Q. Can I buy cigarettes by international mail?
A. Buying cigarettes by international mail is legal, as long as it is carried out in accordance with international postal regulations and standards: the contents of the parcel must be stated for the destination country postal authorities.

Q. Can cigarettes by international mail be sold without import stamps?
A. Cigarettes can be sold without import stamps and may carry the wording "duty free sales only" providing they are sold from a FOREIGN TRADE ZONE like in the case of the cigarettes we sell.

Q. What is a "Foreign Trade zone"?
A. The best example for a Foreign Trade zone is a "bonded warehouse". In the bonded warehouse arrive cigarettes directly from the producers and there no taxes are applied. Taxes are applied only when cigarettes reach the market  It's why we can offer cigarettes at a so low price. Upon arrival at the destination customs, products are taxed only when their value exceeds a certain threshold (generally in the range from 25 to 50 ). Sometimes no taxes are applied also when these limits are exceeded.   Products purchased by international mail, provided their value is low,  for the moment are not subject to taxation.
Consequently, foreign trade zone  sales, while fully respecting international mail laws and regulations, can exploit this transitional phase and make the most of the custom authority's inability to face the new situation. This means that products can be marketed at extremely competitive prices. We assure all our Customers that our sales are absolutely regular because are made in cooperation with Swiss Customs Authgorities and Swiss Post.For more information you can visit http://www.insidex.com/usguide_importing34.htm

Q. Shipping times and costs:
A.

Postal service options	Italy, Sweden, Netherlands	Price	USA, Canada, New Zealand, Australia, Japan	Price
AIR MAIL "Economy"	6 - 12 days	$US 0.60 per carton	20 - 35 days	FREE
Insured Registered AIR MAIL "Economy"	6 - 12 days	$US 2.60 per carton	20 - 35 days	$US 2.20 per carton
AIR MAIL "Priority"	2 - 4 days	$US 0.80 per carton	5 - 10 business days	$US 2.45 per carton
Insured Registered AIR MAIL "Priority"	2 - 4 days	$US 2.80 per carton	5 - 10 business days	$US 4.40 per carton

Q. Are all parcels sent from Switzerland?
A. Yes.Actually we work in Switzerland only.

Q. Do you deliver by couriers?
A. No. We work with the Swiss Post only. If someone  asks the delivery by couriers we can do, but the final cost of cigarettes will not so competitive like   with Swiss Post

Q. Can I track my parcel by means of its number?
A. No. Swiss Post cannot track the parcels

Q. I ordered a carton of Marlboro, "Free" Air Mail to the USA a fortnight ago. Why haven't I received the parcel yet?
A. The Air Mail delivery times shown on the General Info page are the average, indicative times required for delivery (6 to 12 days to Europe and the Mediterranean area, 14 to 28 days to the rest of the world). Sometimes the delivery times may be either longer or shorter.

Q. I have ordered several cartons but received only one. Why are they sent separately?
A. Yes. The cartons are shipped on the same day but only rarely reach destination together. The time between the first and the last delivery is in average 2 to 3 days in Europe and the Mediterranean area and 5 to 10 days in the rest of the world. You are more likely to receive all the cartons on the same day with "Priority" mail.

Q. I ordered a carton of cigarettes, "Free" Air Mail to New Zealand thirty days ago. Why haven't I received the parcel yet?
A. The average delivery times shown on the General Info page are based on the data and statistics provided by Swiss Post and refer to the countries to which mail is more commonly sent. Unfortunately, we do not have accurate data accounting for the postal systems within each country. As concerns the New Zealand, for example, most parcels reach their destination after two weeks. Sometimes however, "transit time" can be longer

Q. What happens if I am not at home when the parcel arrives?
A. There are two possibilities:

• Insured Registered mail. In this case, the parcel can only be delivered to the addressee or to another person (e.g. a member of the family, a colleague, a porter, etc.) who will sign a receipt. If no-one is home, the postman will leave a note. The parcel can be collected from your local post office with no additional charge. Please note that this standard procedure may be slightly different in your country.
• Air Mail "Free" and Air Mail "Priority". In this case, no signature is required to deliver the parcel. Consequently, the postman will leave the parcel in your mailbox (providing it is big enough to contain the parcel, i.e. 18 x 28 x 3 cm). Otherwise, the postman will leave a note and you can collect your parcel from your local post office with no additional charge. Please note that this standard procedure may be slightly different in your country.

Q. What does "Each carton separate delivery" mean?
A. Example: if you order five cartons of cigarettes at once you will receive five separate parcels. Each parcel will be shipped immediately and not extended in time.

Q. Why can't you send me a single parcel?
A. Because it would be subject to duty since the weight and value would not fall within the prescribed international parameters.

Q. Is the package tough enough?
A. Yes. The package consists of a stiff cardboard "book size" carton specifically designed for being sent by mail. The carton is placed inside a plastic covered padded paper envelope. In this way, we can be certain that your cigarettes - including "soft packs" - will reach you in perfect conditions.

Q. Can parcels be opened for postal inspection?
A. No. The parcels are sealed. The content is indicated on the parcel for use by the Customs Autorities in the country or destignation according to the agreements between us and the Swiss Customs Autorities. Tobacco importation, limited to 200 cigarettes, is not subject to taxation.

Q. What information is written on the parcel?
A. Your address and order number. Our address. Description of the contents, for the Postal Authorities:

Q. Is it common for the parcels or some of the packets to be stolen?
A. No. We have never heard of this happening but we have in any case taken this event into consideration since we send products to all destinations world-wide. Our parcels appear to contain a book from the outside, given the handy "book carton" containing ten packets of cigarettes.

Q. What should I do if I believe my mail could be stolen?
A. Ten packets of Marlboro may be much more appealing to a thief than a newspaper or a bottle of milk standing on your doorstep. Consequently, for maximum saving without using the Insured Registered mail option, we recommend you use a suitably sized letterbox (parcel size: 18x28x3 cm). If you do not trust the postal service in your country, we certainly recommend you use the Insured Registered mail option. Swiss Post guarantees complete return of the entire sum (cost of the product plus mailing costs).

Q. Can I pay by postal order or by cheque?
A. No. You can only pay by credit card or bank transfer.

Q. Is it safe to send you my credit card information?
A. Yes. The SaferPay site is certified and implements the SSL system released by VerySign/RSA Data Security, Inc.

Q. Can I made telephone orders?
A. No. You will need to fill out the Order form to place your order.

Q. Can I send you my credit card details by fax?
A. Yes, you can. Simply follow the instructions on the Order page.

Q. Will bank transfer expenses be charged to the buyer?
A. Yes. All bank transfer expenses will be charged to the buyer. Please make out your bank transfer including the "Our Cost" caption to send the net amount without transaction costs charged to the addressee. The cost of cigarettes must arrive to our account net of banking expenses

Q. I made out an online credit card payment but I no longer want to buy. What can I do?
A. If Swiss Post already collected your parcel we can do nothing. You must wait the delivery and on arrival refuse the parcel. Money will be sent you back when your parcel will be redelivered to our warehouse in general after 30/40 days

Q. Do you sell other brands of cigarettes in addition to those advertised at your site?
A. No. The only brands we sell are shown on the Home and Order pages.

Q. Will you be offering other brands in the future?
A. Yes. The number and type of available brands may change in time.

Q. Are the cigarettes you sold  first choice?
A. The cigarettes we sell are of the highest quality available on the market, made in USA, in Switzerland, in the EEC, in Englang, in Germany.

Q. Are imported cigarettes always subject to duty taxes?
A. No. Duty tax is not charged for buying and importing up to 200 cigarettes at a time.

Q. Do you guarantee that no duty will be paid world-wide?
A. No. Some countries may occasionally not apply the international postal regulations and standards.

Q. What should I do if I have to pay duty tax to receive the goods?
A. This could be in line of principle. Since we cannot guarantee that duty tax will not be charged world-wide, you can:
- pay duty tax and collect the parcel;
- reject the parcel which will be returned to us and ask for your money back.

Q. Must i pay mailing expenses if i return the parcel to the sender?
A. No. The sender will be charged for mailing expenses.

Q. Will you refund me immediately?
A. No. The money will be reimbrsed when the package is received. Approximately after 35/40 days

Q. Is selling cigarettes internationally by mail an approved activity?
A. Yes. Our activity was approved by the Swiss Post and Customs Authorities. We work under their control and with their co-operation.

Q. Is buying cigarettes by international mail legal?
A. Yes, as long as it is carried out in accordance with international postal regulations and standards. The contents of the parcel must be stated for the destination country postal authorities.

Q. Can the Customs Authorities of my country confiscate the parcel containing cigarettes?
A. No. The parcel is mailed in the fully respect of international postal and customs regulations, specifically:

• the contents is indicated on the parcel, for use by the Customs Authorities in the country of destination according to the agreements between our company and the Swiss Customs Authorities.

Consequently, confiscation would be illegitimate.

Q. Could I be fined or sanctioned for purchasing duty-free cigarettes online?
A. No. It would be an arbitrary, illegal act, since the parcel is mailed in the full respect of international postal and customs regulations, the "fine" or "sanction" should this be applied would be send to the sender and would involve the Customs and Postal Authorities in the country from where the mail was sent.

Q. Is reselling duty-free cigarettes against the law?
A. Yes. This is against the law in all countries world-wide.

Q. Do your company or Swiss Post  keep the information on who bought cigarettes online on files?
A. Yes, but only for the time strictly required to manage the 100% money back guarantee service and for managing the receipts for Insured Registered mail.

Q. Do Swiss Customs keep the information on who bought cigarettes ? A. No, Swiss Customs receive only the list with the number of cartons delivered every day to the Swiss Post

Q. Can  Swiss Post disclose data on who bought cigarettes online to others?
A. Absolutely not. All personal information are treated according to the Swiss Law, Article 12, paragraph 3, of the Swiss Data Protection Act. The data could not be disclosed even upon an official request submitted by foreign country authorities.

Q. Will I get my money back or have the goods replaced if the parcel is lost, stolen or damaged?
A. Yes, only if you chose either the Air Mail Insured Registered or Priority Insured Registered options. The reimbursement procedure is described in General Info.

Q. How long will it take a parcel to be returned to sender?
A. It is impossible to provide precise data. Return time may be vary and longer than the time required for the same parcel to reach you.

Q. Do you have a database containing the customers' credit card details?
A. No. The credit card details only follow the regular cashing procedure. The details are not stored for subsequent purchases.

Q. Can   Swiss Post disclose data on who bought cigarettes online to others?
A. Absolutely not. All personal information  will be treated according to the Swiss Law, Article 12, paragraph 3, of the Swiss Data Protection Act. The data could not be disclosed even upon an official request submitted by foreign country authorities.